How long does delivery take?
Orders are usually shipped from our warehouses within 3 business days. Delivery then takes between 10 and 22 business days to arrive at your home. During peak periods, processing may take up to 6 days before shipping. All parcels are shipped via La Poste, and we do not use pick-up points.
My order is not complete
Since we have multiple storage locations and work with different manufacturers, your products may arrive in separate packages. So don’t worry if you don’t receive everything at once. Our average delivery times are 10 to 22 business days, though some parcels may take a little longer. However, if you still haven’t received your package within 35 business days after ordering, we will issue a full refund — and you may keep the item once it arrives. To report a missing item, please contact us at evansaltidor07@gmail.com
Is it possible to modify or cancel my order?
We process orders quickly, usually within 12 hours. For this reason, you have 12 hours after placing your order to send a cancellation or modification request to evansaltidor07@gmail.com
The item I received is broken/defective
Despite our careful selection of trusted carriers, your package may occasionally arrive damaged. In this case, or if there is a manufacturing defect, please contact us at evansaltidor07@gmail.com
- Your order number
- A description of the issue (wrong/defective item, etc.)
- A photo or video as proof
You won’t need to return the product, and we will refund your order amount directly in the form of a store credit (if you prefer another type of refund, please let us know).
What payment methods do you accept ?
We accept the following payment methods on our website: Visa, American Express, Mastercard, Debit Cards, PayPal, and Bank Cards.
Are my information and data secure ?
To protect your personal data, we take reasonable precautions and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed inappropriately. If you provide us with your credit card information, it is encrypted using SSL (Secure Sockets Layer) technology and stored with AES-256 encryption. While no method of transmission over the Internet or electronic storage is 100% secure, we comply with all PCI-DSS requirements and implement additional industry-recognized security standards.